American International Group (AIG) has made a significant appointment by naming Ray Hall as the head of Western World, effective immediately. Hall will report directly to Lou Levinson, president and CEO of Lexington Insurance, an AIG subsidiary. In his newly elevated role, Hall is tasked with leading the strategy and implementation for Western World's contract binding operations. This business division is instrumental in serving the property, casualty, and garage insurance segments through an exclusive wholesale broker network.

Ray Hall's expertise and leadership are pivotal as Western World continues to enhance its market presence through strategic initiatives and innovative solutions.

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Hall brings with him 27 years of robust experience in the insurance sector. Having joined AIG in 2020 as the national director of Western World, Hall has played a crucial role in reshaping the company's contract binding operations. He has spearheaded several key initiatives, focusing on product development, underwriting processes, recruitment strategies, and broker engagement. Hall’s leadership will continue to be based in Scottsdale, Arizona, where he will further drive Western World's growth and innovation.

Don Bailey, Executive Vice President and CEO of AIG North America Commercial Insurance, emphasized the strategic importance of Western World's capabilities to AIG’s growth strategy within the excess and surplus (E&S) market. Western World operates as a part of AIG's E&S lines platform, alongside Lexington Insurance. This group provides non-admitted insurance solutions, leveraging wholesale distribution channels to deliver comprehensive products in areas such as general liability, commercial property, and the garage segments. AIG utilizes its innovative Western World Integrated Platform (WWIP) to efficiently manage underwriting, rating, quoting, binding, and policy issuance processes, thereby empowering wholesale brokers and their clients.

In 2024, AIG's general insurance segment, which includes Western World, recorded net premiums written at $23.9 billion. The segment boasted a combined ratio of 91.8% and an adjusted accident year combined ratio of 88.2%, highlighting its effective underwriting capabilities. AIG’s overall underwriting income approached $2 billion for the year. Additionally, AIG recently welcomed tech veteran Juan Perez to its board of directors, underscoring its commitment to integrating advanced technology in its operations. Perez, who serves as Executive Vice President and Chief Information Officer at Salesforce, brings over 30 years of experience in areas such as artificial intelligence, data strategy, and digital transformation to the board's strategic agenda.